Last Updated: 2023

Hey, brother! Welcome to the Returns & Exchanges page at Hogan’s Beach Shop—your ultimate destination for authentic Hulkamania memorabilia. We know you train hard and shop harder, so we want to make sure you’re 100% satisfied with your purchase. If something isn’t right, we’ve got your back, just like Hulk Hogan has the back of every Hulkamaniac!

1. Returns & Exchanges Overview

At Hogan’s Beach Shop, we strive to deliver strength, passion, and authenticity straight to your doorstep. But if you need to return or exchange an item, we offer a hassle-free process within 15 days of receiving your order. Please note that due to the unique nature of our products, autographed items (including autographed apparel, media, photos, posters, toys, and figures) and signed items are final sale and cannot be returned or exchanged, brother! These are collectibles with authenticity guarantees, so we don’t accept returns on them.

2. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • In its original condition (unworn, unused, and with tags attached).
  • In the original packaging.
  • Not an autographed or signed product (as these are final sale).
  • Returned within 15 days of delivery.

Eligible items include non-autographed clothing, men’s items, odd socks, souvenirs, and other non-signed merchandise.

3. Return & Exchange Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number, reason for return/exchange, and whether you want a refund or exchange. Use the template below to make it easy, brother!
  2. Wait for Approval: We’ll respond within 24-48 hours with a return authorization and instructions.
  3. Ship the Item: Package the item securely and ship it to our address at 5000 V Street Northwest, Washington, US 20007. You’re responsible for return shipping costs unless the item was defective or incorrect.
  4. Processing: Once we receive and inspect the item, we’ll process your refund or exchange within 5-7 business days.

4. Refund Timeline and Method

Refunds are issued to the original payment method after we process the return. Here’s what to expect:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing, depending on your bank.
  • PayPal: 3-5 business days after processing.

Exchanges may take additional time for shipping. If the exchanged item is out of stock, we’ll issue a refund or offer a alternative, brother!

5. Non-Returnable Items

Due to their authentic and collectible nature, the following items cannot be returned or exchanged:

  • Autographed Apparel
  • Autographed Media
  • Autographed Photos
  • Autographed Posters
  • Autographed Toys & Figures
  • Signed Items

These are one-of-a-kind pieces of Hulkamania history, so we ensure they’re perfect before shipping. If there’s an issue with authenticity or damage, contact us immediately at [email protected] for support.

6. Return & Exchange Request Template

Copy and paste this template into your email to us at [email protected] to get started, brother!

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:

Hey, brother!
I’d like to request a return/exchange for my order.
Order Number: [Insert Your Order Number]
Product Name: [Insert Product Name]
Reason: [e.g., Wrong Size, Defective, Not as Described]
Request: [Refund or Exchange for [Item/Size]]
Please let me know the next steps.
Thanks!
[Your Full Name]
[Your Email Address]

7. Contact Us

If you have questions about returns or exchanges, reach out to our customer service team 24/7 at [email protected]. We’re here to help you, brother!

Thank you for being part of the Hulkamania Nation and trusting Hogan’s Beach Shop. We’re committed to making your experience awesome!

Hogan’s Beach Shop
5000 V Street Northwest, Washington, US 20007
Email: [email protected]
© 2023 Hogan’s Beach Shop. All rights reserved.